E-mail support: We are using a ticket based email system for convenience and quicker response times. Please email support@blackseven.com to submit a support ticket. Use the username and password that was sent in your account information email when you signed up. Your ticket will usually be resolved within 4 hours. ICQ support: We do not offer technical support over ICQ as we track all support progress via our helpdesk. However, you are free to contact us with any questions via ICQ. 56054895